Questions or comments?

Please feel free to contact us.

Our customer service team will be happy to help you with any questions or suggestions. However, our FAQ will help you with most of your questions and provide you with answers in no time at all. Just give it a try!

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Help number

You can call us at any time of day or night. 

Hotline: 040 - 55869993-0

Found a bike?

Unfortunately, due to vandalism, StadtRÄDER are lost from time to time. If you discover a bike from us outside the core area or in no-parking zones, in ditches, bushes or in other unusual places, please send us an e-mail to

So we can collect them and hopefully repair them again.

Thank you very much for your help!